Pre-signup and billing questions
Overview The amount of Bandwidth (same as “Transfer”) is the amount of traffic that may originate and arrive on an account during a given cycle period. A cycle period is defined as 1 month. A cycle resets on the anniversary day each month. The anniversary day is the day on which the account was setup. Usage and…
Overview All payments are automatically recurring. Once a payment method is in the system, it is automatically billed on its anniversary date. Non-U.S. credit cards may be blocked by the issuing bank from automatically debiting on the anniversary date resulting in a failed transaction. Cause In a world of unprecedented fraud, banks, which impose zero liability…
Overview All payments are automatically recurring. You can switch to manual payments within the control panel by following the same steps to close your account. Payment must be remitted through the billing portal before your account anniversary date to avoid interruption. Once canceled, your payment status will be updated in the control panel within 24 hours.
Overview Yes, all payments are automatically recurring. Your payment will automatically renew on its anniversary date. To halt recurring billing, see the account cancellation procedure to halt further billing. Renewal notices will be sent 15-days before renewal. You must renew service before then to avoid interruption.
Overview All payments are automatically recurring, unless recurring billing has been halted. Your billing renews on the day you established an account. For your convenience, you can easily find this renewal date within the control panel. Login to the control panel Your renewal date and amount is visible under Account > Dashboard > Overview >…
You may easily switch payment methods by first canceling the active payment method, then reactivating, through the billing portal, using the new payment method.
Overview We’re not for everybody. Hosting is a humongous market with hundreds of incumbent businesses that have mutated over the years to come into this space… and there’s hundreds more thriving and dying every day. Whichever company you choose, do research carefully. Closing your account Credit card You may easily close your account within the control panel…
Want to change your hosting package? Simply open a ticket within the control panel under Help > Trouble Tickets. Any remaining balance on your account will be credited to your new account. Any perpetual discounts will also be carried over. Accounts paid by credit card will maintain the same renewal date. Accounts paid by PayPal in 12 or…
Overview All payments are expected to renew on the agreed renewal date, but sometimes there are billing hiccups with expired credit cards and other unforeseen maladies. In the event that a payment fails, clients who pay with credit card have 15 days to remit payment before an account is suspended. Clients who pay with PayPal have 30 days…
Refund policy All refund requests must be made within the control panel under Help > Trouble Tickets. Select “Billing” as your ticket subject. E-mail requests are not honored. New accounts Hosting charges are 100% refundable within 60-days from the date in which an account signs up. This includes all monthly payments accrued over this period. Domain registrations are…