Resetting your password

Primary user

Passwords may be reset by clicking on “Forgot your password?” from the control panel login portal. An e-mail containing both your username and optional reset request will be sent to the e-mail address on record. Password reset requests are valid for only 2 hours.

In the event this e-mail address is invalid, contact support at Include either a copy of your PayPal receipt or last 4 digits of the credit card on account.

Note: passwords, once entered into the system, can never be recovered but only reset. Once you have established a new password, be sure to keep it in a safe place.

Secondary user

Users that are not the primary account holder may receive a password reset if they have configured an email address via Account > Settings. The same rules apply as for the Primary user.

If no email is configured in Launchpad, then these passwords must be reset within the control panel by the Primary user:

  1. Visit UserManage Users
  2. Click the Edit action under the Actions column
  3. Once the user page loads, enter a new password
  4. Click Save Changes.

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