Overview We’re not for everybody. Hosting is a humongous market with hundreds of incumbent businesses that have mutated over the years to come into this space… and there’s hundreds more thriving and dying every day. Whichever company you choose, do research carefully. Closing your account Credit card You may easily close your account within the control panel…
Want to change your hosting package? Simply open a ticket within the control panel under Help > Trouble Tickets. Any remaining balance on your account will be credited to your new account. Any perpetual discounts will also be carried over. Accounts paid by credit card will maintain the same renewal date. Accounts paid by PayPal in 12 or…
Overview All payments are expected to renew on the agreed renewal date, but sometimes there are billing hiccups with expired credit cards and other unforeseen maladies. In the event that a payment fails, clients who pay with credit card have 15 days to remit payment before an account is suspended. Clients who pay with PayPal have 30 days…
Refund policy All refund requests must be made within the control panel under Help > Trouble Tickets. Select “Billing” as your ticket subject. E-mail requests are not honored. New accounts Hosting charges are 100% refundable within 60-days from the date in which an account signs up. This includes all monthly payments accrued over this period. Domain registrations are…
Overview A binary (bin) file installed as part of a Python package, e.g. django-admin from Django will fail upon execution – even after successful installation via pip – because it cannot locate its corresponding Python library. Example: [myadmin@sol www]$ django-admin Traceback (most recent call last): File “/usr/local/bin/django-admin”, line 7, in <module> from django.core.management import execute_from_command_line portError: No module…
Overview When updating WordPress from 4.1 to 4.1.1, after inputting FTP information, WordPress returns a blank page. Cause WordPress 4.1 is shipped with a bug in its update module that prevents sending version information when looking for an available update through WordPress’ servers. (cf. ticket #31378) Solution WordPress has included, temporarily, a second Update Now button. This button…
Overview Passenger provides a user-friendly, on-screen error handler to assist debugging a Python/Ruby/Node.js application. During production, however, this may result in unnecessary and possibly dangerous information disclosure. You can turn off Passenger’s built-in logger and use Apache’s generic error handler by adding the following line to your .htaccess file located within the public/ folder of your app:…
Overview MongoDB is fast, document-oriented NoSQL server. It’s complementary to key-value cache stores like Redis or Memcached and is suitable when necessary. It is available on newer platforms (v6+) without any additional compilation from source. Accounts with terminal access are eligible to use MongoDB. Quickstart From the terminal, first create a directory to store MongoDB data: mkdir…
Overview A home directory, cited very often in our knowledgebase, is the location in which all files for a particular user are stored. A home directory is located in /home and named after the user. For example, if your username is “steve“, then a home directory for steve is /home/steve. If a user is named…
Overview A hidden file (or folder) is one that begins with a dot (“.”), e.g. .htaccess, .bash_history, .cpan/. These files are, by default, hidden from a FTP LIST command unless configured to display. All hosting platforms show hidden files by default, so no further action is necessary.