Yes, hosting platforms v4.5+ and beyond support multi-domain certificates through SNI (server name indication). In order to use a multi-domain certificate, you will need to purchase a corresponding multi-domain/”UCC” certificate from the accredited SSL authority. What is SNI? With SNI, multiple domains co-exist on a single certificate making it suitable to protect multiple websites on…
Overview This is a general document on what happens when an account is compromised, how it is compromised, and policies pertaining to resolving an account flagged for sending spam. How does an account get compromised? Accounts are compromised through a variety of clever engineering tactics. Just as personal software has become more powerful and smarter…
Overview Hosting platforms v5+ support easy integration of Google Analytics into your Dashboard. Analytics provide a bevvy of useful metrics including unique visitor count, visitor behavior, SEO efficacy, goal targeting, and browser usage. Enabling Analytics Analytics requires setup within Google Code and the control panel. Prerequisite: Google Analytics must be setup before completing this. See KB: Enabling Google Analytics…
Overview Restoring a database backup within the control panel, mysqli CLI, or phpMyAdmin may fail with the following message: #1044 – Access denied for user ‘myuser’@’localhost’ to database ‘mynewdb’ Cause A CREATE DATABASE query is issued during database import that cannot succeed due to limited permissions. All databases must be created within the control panel to…
Overview During a database import, a stored procedure may be included in the backup. Although the backup is complete, restoring it within phpMyAdmin, the control panel, or mysql CLI fails with a similar error: #1227 – Access denied; you need (at least one of) the SUPER privilege(s) for this operation Cause Included in the procedure definition is…
Overview v6+ platforms support multiple Ruby interpreters through rvm. If a Ruby interpreter doesn’t appear via rvm list, simply open a ticket to request a new Ruby version to be installed.
Overview On newer v6+ platforms with support for multiple Ruby interpreters, installing a gem may fail resulting in a similar error message: [user@sol ~]$ gem install –no-rdoc –no-ri passenger rails Fetching: passenger-5.0.6.gem (100%) ERROR: While executing gem … (Gem::FilePermissionError) You don’t have write permissions for the /.socket/ruby/gems/ruby-2.1.2 directory. Cause The environment variable GEM_HOME is not configured…
Overview All payments are automatically recurring. You can switch to manual payments within the control panel by following the same steps to close your account. Payment must be remitted through the billing portal before your account anniversary date to avoid interruption. Once canceled, your payment status will be updated in the control panel within 24 hours.
Overview Accounts that purchase a separate IP address for SSL ($2.50/mo) may also, optionally, send outbound mail solely through that IP address. This feature is called Private SMTP Routing. Before doing so, please open a ticket within the control panel. Include which domains are sending outbound e-mail to ensure proper configuration. Only these domains specified in…
Overview Yes, all payments are automatically recurring. Your payment will automatically renew on its anniversary date. To halt recurring billing, see the account cancellation procedure to halt further billing. Renewal notices will be sent 15-days before renewal. You must renew service before then to avoid interruption.