admin has written 156 articles

HTTP2 support

Overview HTTP2 is a next-generation binary protocol that supports multiplexing HTTP requests to greatly decrease page load times. Your site loads up to 2x faster, and it’s supported by every modern browser. Activating HTTP2 HTTP2 support requires a SSL certificate (and IP address) to activate. HTTP2 is available on all v6.5+ and newer platforms. No further…

PostgreSQL gem install fails

Overview Attempting to install the Ruby gem “pg” or other PostgreSQL-dependent gems on v6+ platforms fail with a similar sample response: Can’t find the PostgreSQL client library (libpq) *** extconf.rb failed *** Could not create Makefile due to some reason, probably lack of necessary libraries and/or headers. Check the mkmf.log file for more details. You…

Database appears in MySQL Manager, but not phpMyAdmin

Overview A MySQL database that appears within the control panel under Databases > MySQL Manager does not show in Databases > phpMyAdmin Cause Read permissions have been revoked on that database from the primary user. Solution Visit Databases > MySQL Manager > Change Mode: List Databases & Users within the control panel. Select the database that does…

Platform isolation overview

Overview Apis Networks utilizes a unique platform that consists of multiple security subsystems and user roles to yield optimal throughput and keep your account secure. This article will explain how account partitioning works. Filesystem Layers Every account is comprised of several layers of files. These layers are read-only and provide a basic environment for services…

Mail forwarded to GMail is delayed

Overview When creating a forwarded email to deliver mail to third-party providers, such as GMail and Live, mail delivery may appear spotty with some messages never arriving. Cause Certain mail providers use internal heuristics to delay or discard email. Many of these heuristics are trade secrets known only to the service provider by design to…

Migrating mail from elsewhere

Overview When migrating from a previous hosting provider or even consolidating user accounts, it may be necessary to incorporate email from elsewhere into your account. This can be achieved through a variety of ways, from easiest to most cumbersome. Migration techniques SquirrelMail Fetchmail SquirrelMail, a webmail client available within the control panel via Mail >…

Email filesystem layout

Overview This article covers the raw storage structure of email on your account. All email is stored in a Maildir format, which stores email in separate files in a directory named Mail within a user’s home directory. Sample structure Directories in bold: . ├── cur │   └── 1440231926.M975332P7880V05000DAI00000000000001D1_0.sol.hostineer.com,S=1254:2, ├── dovecot-acl-list ├── dovecot.index ├── dovecot.index.cache ├── dovecot.index.log…

Storing FTP credentials for automatic updates

Overview WordPress periodically deploys updates to secure flaws within its code or provide general enhancements. These updates are rolled out in the form of releases that, as of WordPress 3.7, can occur in the background automatically without requiring user intervention. If permissions prohibit, WordPress cannot perform an automatic update and require user intervention to manually update.…